'It hasn't delivered': The spectacular failure of self-checkout technology Sam Becker.
Unstaffed tills were supposed to revolutionise shopping. Now, both retailers and customers are bagging many self-checkout kiosks.
Source: bbc.com
Rogers network resuming after major outage hits millions of Canadians
Rogers Telecommunications said its network was beginning to recover late on Friday after a 19-hourservice outage at one of Canada's biggest telecom operators shut banking, transport and government access for millions, drawing outrage from customers and adding to criticism over its industry dominance.
Source: reuters.com
It just got a little easier to move your Facebook posts to some other platform
Social networks have typically followed the roach motel model of customer data: Make it easy to push data in, but hard/impossible to pull it back out. Platforms like Facebook, LinkedIn, Instagram, and Twitter all make money by knowing what information you've (wittingly or unwittingly) handed over ââ¦
Source: niemanlab.org
Databunker secure storage
Really like this approach putting privacy tools all in one place. Warrants some experimentation. "Databunker gives strong, serious, real personal-data protection for customer records without expensive custom coding and with full customer visibility."
Source: databunker.org
Building customer relationships with conversational AI
We’ve all been there. “Please listen to our entire menu as our options have changed. Say or press one for product information…” Sometimes, these automated customer service experiences are effective and efficient—other times, not so much. Many organizations are already using chatbots and virtual...
Source: technologyreview.com
Tesla Is Secretly Building a Giant Battery in Texas - ExtremeTech
Tesla is building a secret 100MW battery storage facility in Texas, for an electricity provider with roughly 255,000 customers across the state.
Source: extremetech.com
Peak meat: is veganism the future?
Peak meat: is veganism the future?: Marco Springmann, a public health expert, tells Anushka Asthana why cutting out animal products is the best route to a healthy diet – and why veganism is good for the planet. Part of a Guardian Podcast. "Veganism is having a moment. From ‘Veganuary’ promotions...
Source: theguardian.com
Chatbots as a Patient Engagement solution – Florence.chat "Chatbots are computer programs that are able to conduct a
Chatbots as a Patient Engagement solution – Florence.chat "Chatbots are computer programs that are able to conduct a conversation
and are typically used in dialog systems for various practical purposes
including customer service or information acquisition. Despite their
creation more than 60...
Source: florence.chat
Customer Feedback Surveys Considered Harmful
Customer Feedback Surveys Considered Harmful
Source: easydns.org
Word of the day: Pokèmonomics - retail outlets paying to attract customers with virtual creatures. Wonder when we'll start
Word of the day: Pokèmonomics - retail outlets paying to attract customers with virtual creatures. Wonder when we'll start seeing delegates use them to attract visitors to their booths at conferences? "Come and see our Pokémon on #A26 and try out new drug / machine / website."
Source: next.ft.com
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