Differential Diagnosis

Medical / Technology / Education feed

Building customer relationships with conversational AI

We’ve all been there. “Please listen to our entire menu as our options have changed. Say or press one for product information…” Sometimes, these automated customer service experiences are effective and efficient—other times, not so much. Many organizations are already using chatbots and virtual assistants to help better serve their customers. These intelligent, automated self-service…

Source: www.technologyreview.com

customer timesnot customersthese efficient—other changedsay there“please intelligentautomated sometimesthese