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Chatbots as a Patient Engagement solution – Florence.chat "Chatbots are computer programs that are able to conduct a

Chatbots as a Patient Engagement solution – Florence.chat

"Chatbots are computer programs that are able to conduct a conversation and are typically used in dialog systems for various practical purposes including customer service or information acquisition. Despite their creation more than 60 years ago, the explosion of these conversational tools only today is fueled by two main trends: the large amount of people highly engaged in messaging apps and the rapid advances in the artificial intelligence (AI) field.

Today, there are close to 100 chatbots in the health and wellness space with diverse applications such as: providing general information about disease / diet / exercise /medications, serving as a medical symptom checker, providing educational and motivational content, helping connecting users with healthcare providers, and offering digital therapy solutions. However, most of these conversational tools and are not yet integrated with the professional medical world."

Florence - named after Florence Nightingale - is a serious chatbot and is available on Facebook, Skype, and Kik.

Source: blog.florence.chat

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