Building customer relationships with conversational AI
We’ve all been there. “Please listen to our entire menu as our options have changed. Say or press one for product information…” Sometimes, these automated customer service experiences are effective and efficient—other times, not so much. Many organizations are already using chatbots and virtual...
Source: technologyreview.com
Why People Demanded Privacy to Confide in the World
"To encourage ongoing dialogue, Weizenbaum designed Eliza to simulate the type of conversational style used by a Rogerian psychoanalyst. The program would take something the user said and reflect it back with a question
... during their brief interactions with Eliza, many users began forming emotional...
Source: ieee.org
Chatbots as a Patient Engagement solution – Florence.chat "Chatbots are computer programs that are able to conduct a
Chatbots as a Patient Engagement solution – Florence.chat "Chatbots are computer programs that are able to conduct a conversation
and are typically used in dialog systems for various practical purposes
including customer service or information acquisition. Despite their
creation more than 60...
Source: florence.chat
E-learning predictions for 2017. Joining the folly of futurists and pollsters here are my e-learning predictions for 2017.
E-learning predictions for 2017. Joining the folly of futurists and pollsters here are my e-learning predictions for 2017. I'm looking forward to engaging with as many of them as I can. Conversational technology. Why not have immediate access and personal learning support on platforms through messaging...
Source: agnate.co.uk
Just finished reading Enabling Collaboration - a book on "achieving success through strategic alliances and partnerships"
Just finished reading Enabling Collaboration - a book on "achieving success through strategic alliances and partnerships" by Martin Echavarria (@coherence360). Getting things done invariably involves working with others and when those others are themselves complex organisations it requires some thought....
Source: enablingcollaboration.com
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