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Building customer relationships with conversational AI

2021-03-29 23:30:28

We’ve all been there. “Please listen to our entire menu as our options have changed. Say or press one for product information…” Sometimes, these automated customer service experiences are effective and efficient—other times, not so much. Many organizations are already using chatbots and virtual...
Source: technologyreview.com

About

Welcome to my blog. I'm a physician, educationalist, entrepreneur, digital innovator, and medical affairs professional. Coder and founder OutcomesEngine.com. This is also the home of The Crap Artist (Official) blog posts. Dr Dean Jenkins FRCP.

Note. This is a personal blog for sharing and reflecting on my own learning. Any discussion on health matters is as accurate and comprehensive as possible but only general - it is not a substitute for the individual advice you may recieve from your own doctor. Other doctors reading this blog should use their own clinical judgement when interpreting the information and deciding how best to apply it to the care of patients.

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